Experience
2013 - 2018
Supervisor of Customer Service Stockholm
Plans, prepares, and devises work schedules, according to budgets and workloads. Observes and evaluates workers’ performance. Issues instructions and assigns duties to workers. Trains and instructs employees. Resolves complaints and answers questions of customers regarding services and procedures.
2009 - 2013
Insurance Technical Assistant Kyiv,Ukraine
Provide full assistance and support for the sales and production process in the department. Provide basic reception duties by greeting visitors and answering incoming phone calls. Assist with opening and distributing mail throughout the office
2006 - 2008
Visual Merchandiser
Kyiv, Ukraine
I was responsible for product appearance and supply in various stores throughout their designated geographic area. Collaborating with suppliers, manufacturers. Creating and organizing promotions and advertising campaigns. Gathering information on market trends and customers’ reactions to products
Education
2019
Experience Designer/ Game Designer Changemaker Educations, Stockholm
2015
Customer Service Course, Stockholm
2006
National University of Economics Kyiv Ukraine
Skills
Contact
- www.katyanesterenko.com
- ekaterina.nesterenko@cmeducations.se
- +4672 901 96 26